Natural service training by voice

Let employees practice real conversations with AI guests in a risk-free environment.

Product knowledge

What's the difference between this tablet and the previous model?

Recommendations

My kid needs a laptop for school, nothing too expensive.

Role play

I bought this yesterday and found it cheaper online. Can you match the price?

Rehearse every conversation of a real shift

Employees move from product questions to recommendations to the unexpected, with coaching after every answer.

Product knowledge
Step 1/4
Guest
What's the difference between this tablet and the previous model?
You
This one has a faster chip and a brighter screen.
Hokku coach
78/100
Answer scoreTop score 90

Named the key differences

Mention the battery too: it lasts two hours longer.

Keep scrolling

Train your managers too

Coming soon

Managers practice the hard conversations with AI employees: giving feedback, setting goals, handling pushback.

Feedback

Anna is late for the third time this month.

Sorry, the bus was late again.
Goal setting

Set a monthly sales target for the new coffee machine.

Twenty a month? We sold eight last month.
Handling pushback

Max disagrees with his performance review.

I don't think that's fair. Nobody told me this was a problem.

Bring all branches to one high standard

Scores rise and the gap between locations closes.

Average service score by location
Before
After 8 weeks
72
88
48
84
65
86
Location A
Location B
Location C
Illustrative example.

Traditional LMS platforms test what employees know. But our baristas don't talk to guests through multiple-choice tests; they have real conversations.

Hokku helps our team practice everything from explaining drinks and making recommendations to handling complaints and unexpected situations, while I make sure all branches are trained equally.

Helen
Training manager, Camera Obscura

Built for any frontline team

Especially multi-location chains and franchises.

Retail (electronics, apparel, home goods)
Restaurants & hospitality
Hotels
Bank & telecom branches

Start with one location

The free pilot includes:

1 location, several employees

Your menu, your standards

Knowledge & recommendation exercises

Role play

Results in the manager dashboard

Manager scenarios: feedback and goal setting