Service training, done naturally, by voice
Employees practice real conversations with virtual guests, scored automatically, so every location trains to the same standard.
Does this laptop have enough RAM for video editing?
I need something reliable for work and travel — what do you suggest?
This charger stopped working after two days. What are you going to do about it?
Three steps
Hokku creates AI guest avatars that talk like your real guests.
Staff talk to the avatar by voice, answering the questions a real guest might ask.
Hokku scores the answers and helps staff respond with more confidence.
Three exercise types
Specs, features, warranty and stock.
«What's the difference between this tablet and the previous model?»
The customer states a need — staff pick a product and explain the choice.
«My kid needs a laptop for school, nothing too expensive.»
A real conversation with a virtual customer, including a difficult one.
«I bought this yesterday and found it cheaper online. Can you match the price?»
Facts and soft skills, both scored
Right or wrong answers.
Only visible in a live conversation.
Any front-line team, with quality you can compare across every location
Especially multi-location chains and franchises, where results become one measurable picture, network-wide.
Start with one location
The free pilot includes:
1 location, several employees
Your menu, your standards
Knowledge & recommendation exercises
Role play
Results in the manager dashboard